Q. Where are you based?

Chembur, Mumbai

Q. What are the shipping charges?

We offer free shipping for orders above Rs. 500

Q. Where do you deliver?

We deliver all over India.

Q. Won't plants die during shipping?

Plants when packed well can be shipped around the world. We securely pack each plant with great care to make sure it reaches you in a healthy and happy condition. We only sell hardy plants online, and are confident that our plants will reach you feeling excited to be in a new home.

Q. Are these actual plant photographs?

All our photographs are owned by us and are of our own plants.

Q. My plant doesn't look like the one in the picture. Should I return it?

We try our best to give you a plant that looks like the one on our website. However, like us homo sapiens, each plant is unique and it's not possible for us display exact pictures for each plant. 

Q. What is your replacement and returns policy?

Find it here.

Q. Do you offer same day delivery?

For Mumbai based orders, we can offer express hand delivery possibly at an additional delivery charge. Call us once you've placed your for any such requests.

Q. How long do you take to deliver?

Barring a few large planters, we dispatch all orders within 2 business days or lesser. Delivery can take anywhere between 1-7 days depending on your distance from Mumbai and whether you are based in a metro or not.

Q. Is it possible to change the pot of the plant in my order?

As long as the plant is a good fit for the pot, yes we can change the pot. Please add the plant and pot you want to order to your cart and in the order instructions page mention that you would like the plant to be repotted.

Q. I exactly followed the care guide given by you, but my plant doesn't look healthy. What should I do?

Our care guides are a simplified version of what you should follow given our tropical humid climate in Mumbai. However, even small changes in light, temperature, water, humidity, fertilization, and insect infestation can all have an impact on your plant. If you just received your plant, please give it some time - every plant takes time to adjust to a new environment. 

Q. Are there any chemicals in our plants?

All our herbs are 100% organic. Very few of our decorative plants may have been chemically treated, but that doesn't mean you have to do that too. Most plants will be quite happy with some cow-poop and vermicompost.

Q. My question is still not answered. What should I do?

Please contact us on +91 - 8448102103 or writetous@rootbridges.com