Cancellation, Refunds & Returns Policy

We know that it takes a little leap of faith to buy plants online. That's why package all online plant orders with utmost care and effort to make sure you receive a healthy plant as soon as possible.

Cancellation Policy

If you cancel your order before it is dispatched, we'll cancel it straight away. However, once its dispatched, its yours to keep.

Refunds Policy

If you're not satisfied with the plant please send us your Order ID and a picture of the plant to writetous@rootbridges.com within 24 hours of receipt. We'll send you a replacement free of charge!

Returns Policy

Please note - We don't accept returns. If you're unsatisfied with your purchase we can only send you a replacement.

Go back to our buy plants online page.